Frequently Asked Questions

FAQs

How do I sign up to volunteer with Leftovers?

Thank you for your interest in volunteering with the Leftovers Foundation! You can sign up to be a volunteer by downloading the app, creating an account, and signing up to help redirect food. Instructions can be found here.

If you have any questions regarding this process, email us by clicking on the city you are in below.

Calgary

Edmonton

How do I request a scale to weigh donations?

If you would like a scale for weighing donations, please email us by clicking on the city you are in below and we’ll coordinate to have one ready for you to pick up at our office.

Calgary

Edmonton

How do I access food donations?

If you are a service agency or charity, you can apply to receive donations by filling out an application here on our website.

If you are a family or individual looking for access to food, you can contact any of the service agencies we work with in Calgary, Edmonton, or Winnipeg, or submit a request for an emergency produce basket from our sister organization Fresh Routes here.

Do I need a thermometer?

Only select routes need a thermometer (indicated by the cooler symbol on the app). If you would like a thermometer, please email us by clicking on the city you are in below and we’ll coordinate to have one ready for you to pick up at our office.

Calgary

Edmonton

Can I take photos while volunteering?

Photos of you volunteering and picking up the donation is encouraged! Please send your photos to help@rescuefood.ca.

PLEASE NOTE: to respect the privacy and sensitivity of the service agencies, no photos are to be taken at the drop off points.

What if the service agency listed on the app is closed when I get there?

This situation shouldn’t occur, but if it does, the following agencies are able to accept donations 24/7!

Any donations:
Dream Centre at 4510 Macleod Trail S, Calgary

Ready-to-eat donations only (e.g. bread, pastries, sandwiches, pre-made meals, etc):
Alpha House at 203 15 Ave SE, Calgary

Raw ingredients only (e.g. produce, dairy, etc. No restaurant/cafe leftovers please):
Drop In Centre at 1 Dermot Baldwin Way, Calgary

I'm interested in signing up as a vendor to donate food. What is the process to get started?

Thanks for your interest in reducing food waste by donating good food! Please fill out our donor agreement form and we will follow up with you to get you started donating food.

What do I do if the app gives me an error message or isn't working?

There are several things you can try if the app is giving you an error message or not working:
  1. Make sure the app is up-to-date (check the App Store or Google play for updates).
  2. Make sure that cellular data is turned on for the Rescue Food App by double checking in your phone’s settings.
  3. Try logging out and closing the app, and then re-sign in.
  4. Delete and re-download the app.
If you have tried all of the above and you are still having issues, please email us at app@rescuefood.ca with a description of the problem and screenshots if possible and we will try out best to get to the bottom of it!